FAQ
1. What is Loomista?
Loomista is an ecommerce store that offers a wide range of stylish and versatile women's clothing, including A-line kurtis in various colors like pink and black. With a blend of tradition and modernity, Loomista ensures that you look effortlessly stylish for any occasion.
2. What is your return policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Loomista111@gmail.com. Please note that returns will need to be sent to the following address:
173, NEAR KESAR INTERNATIONAL SCHOOL
KESAR NAGAR, MANSAROVAR
JAIPUR 302020 (Raj)
📞Mob No:- +91 75688 44232
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: Loomista111@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: Loomista111@gmail.com.
3. What is your shipping policy?
Shipping across India is free. Generally for Cash On Delivery orders, the courier company calls you before delivery. In case you are not available during delivery, you could call them back and arrange for re-delivery. In total, three attempts are made to deliver your order after which it returns back to the seller.
1. Lets understand how the delivery process will work for you?
- Once you have placed an order on our website, our system starts processing your order almost immediately.
- Next, your item is passed through a quality check before handing over to the courier partner.
- Your item is packed securely and handed over to our trusted delivery partners and your item is shipped to your location.
2. What is the estimated delivery time?
Order will be shipped and delivered within in 3-7 business days (Domestic Orders).