Exchange
We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. Please read through the following terms & conditions prior to making a purchase.
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
Exchange request will only be allowed within 3 days from the date of delivery.
Exchange requests can be placed by contacting us at: help@loomista.com or by calling/WhatsApp us at: +91 92574 33924
Please note that exchanged products will need to be sent to the following address:
173, NEAR KESAR INTERNATIONAL SCHOOL
KESAR NAGAR, MANSAROVAR
JAIPUR 302020 (Raj)
📞 Mob No:- +91 92574 33924
We follow a strict Exchange Only Policy. Returns and refunds are not accepted once the order has been delivered.
In case of exchange, if you select an item with a higher value compared to the item you're exchanging, you will be required to pay the price difference. If you choose an item of lower value, no refund or store credit will be provided.
Only after receiving our confirmation for the exchange request, we will schedule a pickup for the order within 1-3 business days of placing the request, wherever reverse pickup service is available, at no additional cost.
Usually we receive the product within 2-5 business days. Upon receiving it, our quality team will inspect the product within 2-3 business days and dispatch the exchanged product if all exchange conditions are met.
If the requested size, color, or product is not available, we will try our best to offer suitable alternatives. You may choose any available product of equal or higher value by paying the applicable price difference.
This process usually takes 10-15 business days.
Once an order has been exchanged, it cannot be exchanged again.
We do not accept exchange requests for international orders.
All Items are eligible for exchange except the following:
- Products purchased on Sale or Clearance
- Gift Cards
- Customized or Personalized Products
- Products marked as Non-Exchangeable
In order for the product to be eligible for exchange, please ensure that the following conditions are met:
- Product must be unused and unwashed.
- Product must be returned in its original packaging.
- Product must include all original tags and labels.
- Product should not be damaged, altered, or show signs of use.
- Product should be free from perfume, deodorant, makeup stains, or any other marks.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit.
- There might be a manufacturing defect.
- You may receive a wrong item.
In such cases as mentioned above, we will replace or exchange the product, provided that the request is made within the stipulated time-frame mentioned above along with clear photographs of the issue.
If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us at the address mentioned below by any reliable courier service within 5 days of raising an exchange request. Please mention the Order Number and Exchange Request ID on a piece of paper and place it inside the package.
Kindly address the package to the following Address:
173, NEAR KESAR INTERNATIONAL SCHOOL
KESAR NAGAR, MANSAROVAR
JAIPUR 302020 (Raj)
We request you to share the courier details with us at help@loomista.com or Call / WhatsApp us at +91 92574 33924. Any product self-shipped after 5 days of raising an approved exchange request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse.
Please Note:
- Returns are not accepted under any circumstances.
- Refunds will not be issued for delivered orders.
- Only one exchange is permitted per order.
- All exchange requests are subject to product inspection and approval.
- By placing an order on our website, you agree to this Exchange Policy.
